Malaysians are kind of "annoying" sometimes, especially when they started to complain without "thinking". I mean serious thinking. In this particular case, I’m sharing my views on how Malaysians tend to complain to AirAsia and its staff when things go wrong. Being a low-cost airline, AirAsia has indeed allowed many people to fly to their favourite destinations at a cheaper cost, something that they wouldn’t have been able to do years back. Of course, I am not saying, they make no mistakes but sometimes it’s just not their fault. Let me share with you some examples that I personally encounter:
1. Complaining on unexpected delays
This is a very famous complaint done by AirAsia passangers, especially Malaysians. I noticed some Malaysians think that AirAsia is the only airline that experience constant delays as if other airlines don’t. From my experience, everytime I encounter flight delay with AirAsia, it was because of the bad weather. I wouldn’t want them to fly me on bad weather too!
Some goes to the extent of shouting the "F" word to the ground staff when hey, they are not the one controlling the aircraft! It’s also weird to note that, when they pay higher price for a seat in other full-fledged airlines, they don’t mind waiting during flight delays because they are flying with "high-class" airline (Paying more for waiting i guess..haha). Weird Malaysians!
2. Not getting low fare during promotion
"Stupid AirAsia, cheat people!" I always hear this everytime AirAsia launched a super low-fare campaign (and I bet you too). The thing is, people don’t "READ or LOOK CLOSELY". I noticed when they try to book, they didn’t note the travel period or even the included destinations. For example, when the promotion is for Sept 2010 to Feb 2011, they try to book for June 2010 and start yelling here and there over the expensive fare! They always vent their anger on the AirAsia Facebook page. Come on! If other people can get good fare, that means the offer is real! On another note, to get cheaper fare, always aim for low-season or book early. Plus, you can compare the fare with other airlines, rather than branding AirAsia as cheater. Besides, many people know it’s marketing strategy, yet they pretend as if they got cheated. If you don’t "buy" their marketing act, then don’t book. Easy right? 🙂 Weird Malaysians!
3. Complaining about higher price for food on plane
To compare food price on the AirAsia plane and other places on the ground is somehow not right. The price would be higher due to the cost incurred to bring the food "on air". The same reason why food at Genting Highlands is higher than other places. But then again, you have the rights to choose NOT to buy anything on plane. It’s not like AirAsia flight attendants force you to buy. Then why bother to complain? Weird Malaysians!
Final Remarks
There are so much more to add, such as those "kiasu" syndrome of rushing to the front of the line for boarding when everyone has a seat number. You have the rights to choose other airlines. If you think AirAsia fare is expensive or their service is not up to par, then go for other airlines. Why keep booking from AirAsia then complain later? The only reason I can see is people still think AirAsia can offer much much lower price, and when they don’t get what they want, they start to vent their anger. When complaining, be reasonable. Complaints such as online booking failures, ground staff/flight attendant mistreatment, sudden flight cancellation, wrong payment methods are okay since its AirAsia’s fault or problem, which i think AirAsia really really need to improve. But when it comes to the above, sometimes I do pity AirAsia and its staff.
P/s: I am not associated with AirAsia or being paid by AirAsia. I am a consumer/customer who choose what is best for me. 🙂
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