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• Wrong angle at the begining! The issue KeeMan brought up at the begining has already close the argument that "Other" airlines does not get complain? They do!! but the different is not many have notice or experincing this happening is because of the Ground Staff of other Air line are so well train to handling these situation and those angry customer.... AA are lack of Training in handling angry customers. That is why we hear and see so many casses. I do agree all arguments that some says AA has the most, and some says other Airlines face the same thing....

  Every Airline despite cheap or expensive ... face flight difficulties, but the different is AA does not hire good human resources to train their manpower and these leads them looking like a CHEAP Airlines.... They are not CHEAP Airlines...They just learn how to cut cost so that less expensive tickets are sold! AA should buckle up on Human resource trianing or else... lot more will be complaining.

  Lets say if I am at an angry stage whereby I complain, and the ground staff keeps on apologizing, over and over again, there is no point for me to argue or complain further cause there will not be any issue to argue about, however, just imagine the Ground staff giving me thousand and one reason why they delay and it is not their fault....!!!??? The situation will be heated up. Imagine your self in a restaurant, and you are very very hungry, you waited for more then 1 hour and your food have not been delivered?

  Lastly, I stop flying with AA since long time ago. However, I think that AA's main problem is just Human Training...thats all, it is not rocket saints...If they train, this will help more on their image; "Selling Low Cost flight" , "Selling In expensive flights" and not "SELLING CHEAP SERVICE CAUSE THE FLIGHT IS CHEAP?? Make no/yes sense!!

• first of all, i would tell you all that read this blog to understand one thing.......AA flight timing is so near and they only have 25 min turnaround....when the morning flight delay and the rest will be effected.....not same like the full service airline which they had a min of 1 hour transit and AA got only 25min......think of the flight attendant that need to bid farewell, then clean the aircraft and then welcome the guest (let us think that is only in 25min and to 180pax)

  Now i can tell you that AA is getting better and even VVIP are onboard without complaint and the people that is first time on board will make a big HOO HA in the aircraft.....I even seen royalty taking AA flight and what is wrong taking AA as the fare is cheap.....

  if you think that the service is not good just says that the flight is not good and it's not the whole AA not good.....i used to talk to the flight attendant and i think that many of them are just being lazy because their boss is not around....

• Keeman, I totally agree with everything you said except for the use of "Malaysians". You are probably a Malaysian..i'm a malaysian too..most of my friends are Malaysian too..but i've never done it, i've never seen my friends do it and i'm quite sure you have never done it as well, according to the article. So how come the open-ness and fairness on how air asia staff should be treated but the narrow minded-ness and stereotyping when labeling the culprits?

  • It's not stereotyping, I am describing from what I have seen/heard. And I am not referring to all Malaysians.

• Can you believe this which was happened at KL Air Asia on Jan 29, 2011
  1.) Racism
  The term and condition are not in Chinese. If you were not English educated, remember to hire a translator (best with lawyer) to read through the agreement prior to purchase. Everyone can fly with Air Asia and bear your own risk if you did not understand English.

  2.) Too civilized ground staff / customer service
  The ground staff will tell you that your dB (noise level) is too high (not too sure whether there was a dB meter at Air Asia customer service desk) and if you ask for permission to record your conversation with Air Asia ground staff as an evident, they will directly share with you that Air Asia will sue you for recording the conversation. If you insist to record your conversation, Air Asia ground staff and customer service will ask security to “move” you away.

  3.) Interesting Price rate
  When you ask for rate of same flight at the same day, watch out…. Air Asia customer service might share at least two different rating within 30 minutes.

  4.) Interesting flight schedule
  Air Asia might tell you a flight schedule that has already been cancelled. Either the computer system or customer service staff was not well train

  5.) Friendly reminder to Northern Chinese – Your dB will surely exceed Air Asia dB requirement. So, if you plan to fly with Air Asia, then you better learn how to lower your normal dB.

  6.) Friendly reminder to all non English educated human being – seek for lawyer to read Air Asia term and condition before fly with this specific airline. Furthermore, hire a translator as when you experienced difficulty, this person will be the best help to you and your family, and not Air Asia ground stuff or customer service.

  7.) Do not trust Air Asia On-line Sales Team
  They will say one thing, and the ground staff / customer service will do another thing, which is totally disaster to consumer.

  8.) Excellent communication system in case of emergency
  When there was an emergency happened, Air Asia ground staff and customer service will ask you to file a complaint at Air Asia website. And they are so helpful to remind you that you have to pay for the hot line.

  China Southern Air line has reduced their price rate tremendously from Guan Zhou to KL and Penang since 2010.

• I had a bad experience with Air Asia and was googling for information when I came upon your article dated April 2, 2010. Doesn't this blog updates its posts?

  Anyway to whoever you say, here is something for you to ponder on? Btw I have nothing against Malaysians, or the kiasus and also not associated with AirAsia.

  1. Complaining on unexpected delays.
  For the last three trips I had with Air Asia, they were are all delayed. The last being
  on 19 Feb 2011, from KL to Surabaya. From its original schedule at 20:15, it was
  delayed to 23:40. Ha.. ha.. ha. I bet you must be single. Have you consider
  passengers flying with their babies crying together with their aged parents (above
  70 years) and reaching at Surabaya at 2:00 in the morning.. Ha.. ha.. ha.. Surely you
  cannot compare a delay of 1/2 hour with 3 hours .

  2. Not getting low fare during promotion.
  I don't think you are able to read Malaysian's mind .. forgive me if I had offended
  you. What they are saying is, why is Air Asia in its effort to provide extra cheap
  flights, going the extra mile to make their flight extra uncomfortable in order for
  people to purchase "add-ons" for comfort?
  Does cheap flight with Air Asia equal discomfort with Air Asia? Are you fully aware
  of the new 7kg per one hand carry baggage. If you carry a Samsonite small
  luggage with your Dell laptop and two pieces of shirt, a pant and a few underwear,
  it will exceed the 7 kg. And you need to pay extra RM40 to check in your luggage.

  3. Complaining about higher price for food on plane.
  In the words of the late CEO of Bluebird (www.bluebirdgroup.com), Mr. Chandra
  once said as the Menteri Perdagangan Internasional & Industri, Malaysia, Dato Sri
  Mustapa Mohamed visited Bluebird corporate office, "Tolong, Blue Bird yang saya
  dirikan dengan Pak Purnomo sejak kecil dikritik. Jangan Cuma dipuji-puji." Not
  everyone can afford the price for food onboard Air Asia. If a mother cannot feed her baby with the food she brings aboard, she has no choice buy from Air Asia.
  Your analogy to Genting Highlands suprises me. Kamu bisa bawa makanan ke
  Genting, right? Tapi di Air Asia, gak boleh loh!!

  Final Remarks
  Why are you so annoyed with the weird malaysian or the kiasus? You should pity
  yourself.. you have chosen what is best for you and you can't live to hear how others
  have chosen for themselves. Let them provide feedback to Air Asia. They are only
  making Air Asia provide better services to people like us.

  Without them, Air Asia will be complacent and extremely happy with people like you
  standing up for their degrading services..

  • Hello Felix,

    Thank you for stopping by. I guess I have explained clearly that I am not saying that one cannot complain about AirAsia and let them be complacent. Perhaps, it's due to my poor command of English, the whole intention of this post is to say SOMETIMES people do blame AirAsia for something which is not their fault. I did state that clearly that AirAsia really need to improve (towards the end of my post) but on certain occasions, "I do pity them".

    And personally, I didn't expect so many people to comment on my humble post since it's a personal view on the issue. As usual, there are both sides of the story, some agree, some disagree, but I never delete any feedback here. So feel free to give your views.

• YOU ALL LIVE IN YOUR OWN WORLD OF THIS LITTLE BLOGS. Oh yes delete this pls as you did with the others.

• We send a shipment of live tropical fish to Guilin with Air Asia on June 2011. Air Asia operation send the boxes but left the shipment document in KL. so shipment can't be clear and Air Asia send the document after 2 days, almost all fish is dead. Air asia get agent to deal this case with us, they do every slowly, and at the end, say Air Asia reject our claim after 8 months delay with their agency.

  in the first place, this is Air Asia's operation fault, how can i pursue this unfairness issue?