Malaysians are kind of "annoying" sometimes, especially when they started to complain without "thinking". I mean serious thinking. In this particular case, I’m sharing my views on how Malaysians tend to complain to AirAsia and its staff when things go wrong. Being a low-cost airline, AirAsia has indeed allowed many people to fly to their favourite destinations at a cheaper cost, something that they wouldn’t have been able to do years back. Of course, I am not saying, they make no mistakes but sometimes it’s just not their fault. Let me share with you some examples that I personally encounter:
1. Complaining on unexpected delays
This is a very famous complaint done by AirAsia passangers, especially Malaysians. I noticed some Malaysians think that AirAsia is the only airline that experience constant delays as if other airlines don’t. From my experience, everytime I encounter flight delay with AirAsia, it was because of the bad weather. I wouldn’t want them to fly me on bad weather too!
Some goes to the extent of shouting the "F" word to the ground staff when hey, they are not the one controlling the aircraft! It’s also weird to note that, when they pay higher price for a seat in other full-fledged airlines, they don’t mind waiting during flight delays because they are flying with "high-class" airline (Paying more for waiting i guess..haha). Weird Malaysians!
2. Not getting low fare during promotion
"Stupid AirAsia, cheat people!" I always hear this everytime AirAsia launched a super low-fare campaign (and I bet you too). The thing is, people don’t "READ or LOOK CLOSELY". I noticed when they try to book, they didn’t note the travel period or even the included destinations. For example, when the promotion is for Sept 2010 to Feb 2011, they try to book for June 2010 and start yelling here and there over the expensive fare! They always vent their anger on the AirAsia Facebook page. Come on! If other people can get good fare, that means the offer is real! On another note, to get cheaper fare, always aim for low-season or book early. Plus, you can compare the fare with other airlines, rather than branding AirAsia as cheater. Besides, many people know it’s marketing strategy, yet they pretend as if they got cheated. If you don’t "buy" their marketing act, then don’t book. Easy right? 🙂 Weird Malaysians!
3. Complaining about higher price for food on plane
To compare food price on the AirAsia plane and other places on the ground is somehow not right. The price would be higher due to the cost incurred to bring the food "on air". The same reason why food at Genting Highlands is higher than other places. But then again, you have the rights to choose NOT to buy anything on plane. It’s not like AirAsia flight attendants force you to buy. Then why bother to complain? Weird Malaysians!
Final Remarks
There are so much more to add, such as those "kiasu" syndrome of rushing to the front of the line for boarding when everyone has a seat number. You have the rights to choose other airlines. If you think AirAsia fare is expensive or their service is not up to par, then go for other airlines. Why keep booking from AirAsia then complain later? The only reason I can see is people still think AirAsia can offer much much lower price, and when they don’t get what they want, they start to vent their anger. When complaining, be reasonable. Complaints such as online booking failures, ground staff/flight attendant mistreatment, sudden flight cancellation, wrong payment methods are okay since its AirAsia’s fault or problem, which i think AirAsia really really need to improve. But when it comes to the above, sometimes I do pity AirAsia and its staff.
P/s: I am not associated with AirAsia or being paid by AirAsia. I am a consumer/customer who choose what is best for me. 🙂
In a world where working remotely has become the norm, having the right tools to…
Image Source: https://www.malaysia-students.com/2017/05/5-ways-in-which-malaysia-education-system.html The heart and soul of a nation lie within its youth; they…
In today's digital age, online banking has become an essential part of our daily lives.…
Easily proofread, edit, and track changes to your content in ChatGPT with a very useful…
As we approach the end of 2022, it's clear that Web3 has made significant strides…
Maxis is committed to playing an active role in bringing 5G to the nation in…
This website uses cookies.
View Comments
I guess these types of scenario won't just apply to AirAsia and Malaysia. It could also happen anywhere
:)
Yeah, Adino. Just trying to be more specific. :)
well say :) i think Malaysians are not expose to the world outside..they are living in their own world..im not proud to be one
Everyone can fly with airasia. lol. Anyway, which company's flight attendance is better? haha
Actually, I have no problem flying with airasia but the delay period can be frustrating. I hate wasting time. therefore I would prefer flying with Mas. U can sometimes get cheaper tickets with Mas if you plan ahead and buy tickets earlier.
no1Malaysia: Oh well...i wonder when we can change that mentality.
Elvin: Not sure...hahaha. Find one with miniskirt. :) Exactly. The rights to choose the best. :)
exactly, u have the right to choose..i dont und why ppl need to complaint so much?
they fly with a low cost carrier and expect a premium airline service..
sometimes i fly MAS too..
The number of flight delays with AA is too frequent as compared to MAS. Hence the many complaints. Yeah, it can be due to bad weather but when it happens like every day when other airline company aren't facing the same, it can't always be due to bad weather right?
However, when it comes to the other points you brought up, I guess we Malaysians are just taking things for granted without realizing that it is because of AA that people in Malaysia are able to travel abroad at cheaper price as compared when there is only MAS alone providing the service.
I so agree with you on every word of your comment MissCarol.
I fly AirAsia all the time on my business trips and 7 out of 10 I will face delays and not only on bad weather days so I guess the "Sometimes, I pity AirAsia and its Staff" does not apply to this.
Comment Items (2) onwards I agree with the post but not Item (1). Sometimes I tend to wonder if AA and its crew/technicians/management already are aware of these so called "unexpected delays"
@Carol: Agree on that. I think that's the consequences of being a low-cost airline and paying lesser airport tax, as the delay is sometimes caused by runway congestion. Normally, the "big airlines" would fly first, so when one aircraft got stuck at one airport, the snowballing effect is huge! This is what my pilot friend told me, not sure how true is this.
@no1Malaysia you are so right. humans are all like that, complains complains complains. When you charge them cheap but not so promising service, they complain about the service. When you charge them expensive but better service, they complain about the price. lol