If you’re using Celcom wireless broadband, you should be well-aware of the 5GB data usage limit based on its fair usage policy. Though your 3G/HSDPA modem may have the capability of monitoring your data usage, it is often more accurate to check your usage via Celcom Online Customer Service. Apart from checking your bill, Celcom has actually include the section to check the status of your data usage.

Of course, the first thing you need to do is to login to Celcom Customer Service webpage, available at: http://www.celcom.com.my/ocs/ If you don’t have not signed up, then please do so. All you need is your I/C number and your phone number.

Once logged-in, go to My Account>Fair Usage Policy

You’ll be prompted with the explanation of the Fair Usage Policy with four buttons below it: Check Usage, Purchase Additional Data, View Purchase History and Help.

So click Check Usage to view your current data volume. Enter the Start Date and End Date of your billing cycle, then click Search. For your info, Celcom billing cycle is on 13th day of every month, meaning the data volume would be resetted on the 13th day.

You can then view your used volume in GB and of course other info such as allocated volume, throttled speed, date and usage. This feature comes is rather good as you can monitor your usage and help you decide whether you need to buy extra volume.

Currently, Celcom offers additional volume purchase at the rate of RM5 RM15 for 1GB or RM20 RM50 for 5GB. The purchased volume will be reflected in you next bill.


The latest rate for purchase of additional data volume is RM15 for 1GB and RM50.00 for 5GB.

Please consult Celcom Careline regarding pro-rate. Your first bill will exceed the actual pricing of your package depending on the pro-rate (calculation from the day of activation to your actual bill cycle date).


  • Elena, September 5, 2011 @ 3:48 pm Reply

    hey i’m just using the broadband bill to buy some facebook credits and was using about RM 8.00 . i dont think thats too much. but after that celcom sent me a message stating i have reached 50-70% of my credit limit. what does it means? am i using too much? or what will happen next, will i need to pay more than my current plan? my plan is Basic (RM 68) per month. i need an answer. thank you !

    • KeeMan, September 5, 2011 @ 3:58 pm Reply

      Elana, as mentioned, this is not a Celcom-run website, hence you should call up Celcom Care as soon as possible to get your questions answered.

  • putera eiz, October 6, 2011 @ 2:55 pm Reply

    saya nak tahu ditil tentang pembayaran saya.

  • kynn, October 9, 2011 @ 10:23 am Reply

    bole saya tau mcm mane nk check no akaun utk broadband saya…..???? ape yg saya diberitahu utk buat pembayaran bil no akaun diperlukan….

  • adlan ssad, December 27, 2011 @ 2:25 pm Reply

    bole saya tau mcm mane nk check no akaun utk broadband saya…..???? ape yg saya diberitahu utk buat pembayaran bil no akaun diperlukan…

  • joe, January 12, 2012 @ 12:41 pm Reply

    thanks for the info..it really helps

  • AZNIL, February 26, 2012 @ 12:44 am Reply


    • KeeMan, March 10, 2012 @ 1:22 pm Reply

      Login to Celcom Customer Service page and locate Volume Balance.

  • ROSLI, April 5, 2012 @ 9:43 pm Reply

    Macam mana nak tambah volume broadband on line?

  • najwa, April 16, 2012 @ 6:24 pm Reply

    how to increase the additional volume for the spped of the broadband ? please do help me , thank you .

  • amutha, April 25, 2012 @ 2:49 pm Reply

    how 2 increase the additional volume 4 bband,plz help me

  • Required: Name, May 4, 2012 @ 3:06 pm Reply

    Apa maksud usage/call charges,pada akuan saya.Sebab saya tak pernah pakai apa2 pun slain daripada yang sedia ada dan lagi saya langgang untuk 4GB tapi dekat sini cuma dapat 3GB saja.

    • KeeMan, May 5, 2012 @ 8:31 pm Reply


      Sila rujuk dengan Celcom Centre atau Blue Cube dengan segera dengan bil sekali. Mungkin broadband celcom anda digunakan oleh orang lain.

  • abd, May 7, 2012 @ 12:48 pm Reply

    macamana sya nak dapatkan penyata pembayaran dari bulan janury hingga mac 2012

  • eza, June 29, 2012 @ 8:35 pm Reply

    mcm mane nk check bil celcom broadband online

  • ragis ak nayang, July 1, 2012 @ 11:40 am Reply

    macam mana b.band saya sangat lambat.sedangkan bayaran bulanan $121.00 .

  • ragis ak nayang, July 1, 2012 @ 11:43 am Reply

    kenapa b.band saya sangat lambat sedangkan bayaran nya $121.00 sebulan.

  • huda hassan, July 12, 2012 @ 11:46 am Reply

    line broadband terlalu perlahan.sukar untuk membuka youtube atau sebagainya..mengambil masa terlalu lama.penggunaan yang lebih bermutu di akhir hujung bulan seperti 27hb-3hb.selepas itu memang tidak memuaskan.walaupun dah upgrade.

  • Lyn, July 14, 2012 @ 2:49 pm Reply

    why my network not good… i try to call the careline but they never answer me……pls be a good service

  • mel, August 7, 2012 @ 3:49 pm Reply

    kenapa bila dah bayar pihak celcom tak bagi notification?

  • kellychundau, August 10, 2012 @ 4:55 pm Reply

    broadband terlalu perlahan

    • KeeMan, August 12, 2012 @ 11:17 am Reply

      Please report to Celcom. This is not a Celcom blog. 🙂

  • gadis, August 30, 2012 @ 12:12 am Reply

    thank you to Celcom because my broadband is “very fast”.. and thanks to my family and thank you to celcom because this celcom broadband is so expensive..thank you very much.

  • azam, September 2, 2012 @ 4:13 pm Reply

    mengapa broadband celcom mula2 laju makin lama lembat

  • Jayzey, September 13, 2012 @ 12:07 am Reply

    broadband macam kura2

  • Jayzey, September 13, 2012 @ 12:09 am Reply

    Mintak tolong kasi laju sikit leh x. Nk marah pon ada pki celcom broadband

    • KeeMan, September 19, 2012 @ 8:17 am Reply

      Emel Celcom please. I am not the Celcom boss. Hahaha…

  • Haikal, September 30, 2012 @ 8:42 am Reply

    Can you help me out with the phone number section.. I don’t think my broadband has its own phone number.. Even in the card I extracted my simcard from only containpin no and PUK no plus some long sequence numbers (SIM Number I guess)..

    Thank you!!

  • ain, October 20, 2012 @ 1:21 am Reply

    mcm mane nak tau bill broadband 2 bile dah cukup sebulan..? sebab kadang2 x tau nk cek kat mane sampai kena bayar untuk 2 bulan skaligus

  • Wms, November 7, 2012 @ 8:12 am Reply

    Mcm mn Nk tambah vol broadband

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