Kudos to PTPTN

I’m not sure whether it’s only me, but I’m amazed with the E-services by PTPTN lately(Perhaps, my interpersonal skills are better, Haha). First, it was the E-pay system introduced by them, which has made paying back of loans much simpler and convenient. Secondly is their quick response to problems and enquiries through email. Yesterday evening, I sent them an email telling them some transaction problems that I faced through the E-pay website and that my statement of account “penyata” was not updated despite having paid RM150 via FPX. I was very surprised to receive a reply 1 hour later, telling me that they will look into the problem as soon as possible. Well, at first, I thought it was a “classic” reply that would eventually turn out to take maybe a week or two. But then, I was wrong! As early as 8.00a.m today, I received an email from one of the PTPTN personnel asking me to provide further details on the problem. As soon I replied the mail, I received a reply few minutes later. Moreover, every email that they sent to each other (ie the bank, various PTPTN departments) is CC to me as well, making it easier for me to keep track of what is going on. Believe it or not, in less than 2 hours later, my money is credicted into my penyata. And it was in fact the problem with the Bank (server down) and not PTPTN. I even received an apology email from the staff in charge. Now, that’s what i called first-class service. Of course, i do hope the excellent service will sustain both online and offline.

P/s: Still waiting for the approval of a rebate for the repayment though. Maybe cut half of the loans…haha 🙂