KeeMan’s Complicated Simplicity Blog V9.0

So you think Vista interface is cool? Let’s compare between Windows Vista and Linux Ubuntu.

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After much persuasion by my former lecturer and inspirational friend, I’ve decided to submit an essay for the Samsung Olympic Torch Bearers (Malaysia Leg) selection competition. It was indeed my dream to carry that Olympic Torch, due to be held in Beijing 2008. I don’t mind if I’m not selected to be among the final 18 torchbearers but at least I got a chance to share the story of my life. For those of you who are interested, please feel free to participate by logging to www.samsungtorchbearer.com.my You don’t have to come up with 2000 words article or scientific essay, it’s more than enough by sharing the experience that you have gained in life that reflects the theme: Pushing the Limit for Better Life. Well, you can read my entry by clicking here.

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I’m not sure whether it’s only me, but I’m amazed with the E-services by PTPTN lately(Perhaps, my interpersonal skills are better, Haha). First, it was the E-pay system introduced by them, which has made paying back of loans much simpler and convenient. Secondly is their quick response to problems and enquiries through email. Yesterday evening, I sent them an email telling them some transaction problems that I faced through the E-pay website and that my statement of account “penyata” was not updated despite having paid RM150 via FPX. I was very surprised to receive a reply 1 hour later, telling me that they will look into the problem as soon as possible. Well, at first, I thought it was a “classic” reply that would eventually turn out to take maybe a week or two. But then, I was wrong! As early as 8.00a.m today, I received an email from one of the PTPTN personnel asking me to provide further details on the problem. As soon I replied the mail, I received a reply few minutes later. Moreover, every email that they sent to each other (ie the bank, various PTPTN departments) is CC to me as well, making it easier for me to keep track of what is going on. Believe it or not, in less than 2 hours later, my money is credicted into my penyata. And it was in fact the problem with the Bank (server down) and not PTPTN. I even received an apology email from the staff in charge. Now, that’s what i called first-class service. Of course, i do hope the excellent service will sustain both online and offline.

P/s: Still waiting for the approval of a rebate for the repayment though. Maybe cut half of the loans…haha

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I guess this is how the book going to look like if I manage to convince the Dummies series publisher that this book can sell. But at the mean time, better work hard to finish the book.

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This is a quick post to say Happy Mid-autumn festival to all.

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